FAQ Box
HOW FAR IN ADVANCE DO I NEED TO BOOK?

For newborn sessions, it is best to book when you are pregnant so that we can secure your session to take place within the first weeks after baby’s birth.  If you have already had your baby, please enquire as we sometimes have last minute openings for sessions.

All other sessions are generally booked with at least three weeks notice.

WHERE WILL MY SESSION TAKE PLACE?

Your session location will vary depending on your chosen session type.  Our studio and multiple parks that we like to use are in Berwick.  If you have a specific venue in mind for your sessions, please let us know as we also travel for our locational photography.

HOW LONG DOES A SESSION TAKE?

Most sessions average 45 minutes to 1 hour, however our sessions are not based on time, rather on the images captured.  Because our sessions are relaxed and enjoyable, kids are usually happy for the session to go for this duration.

HOW WILL I VIEW MY IMAGES AND ORDER PHOTOS?

Approximately 1 – 2 weeks after your session, you will receive your private online gallery.  All of your gallery images are available to download in high resolution so you can receive them instantly!  This process is absolutely simple and means no waiting around for them to arrive via post on a USB!  Once you’ve downloaded your images, we recommend you save them in several locations (USB or another computer etc) so that you have a backed up copy of them at all times.  In your gallery, you can also easily order prints of any of the photos in a variety of sizes.    Our print prices are incredibly reasonable and we would recommend you print through our professional print lab, as the quality is unmatched by that of typical local print places (Officeworks, Kmart etc).   We also calibrate our monitors to match the printers, so the colours on our photos are what actually comes out in print.  We can’t stress enough how important quality is when you have already gone to all of the effort of having your professional photo session!  We’ve had feedback from clients who have been thoroughly disappointed by the cheap prints they received from shopping centre print centres.   As all of our packages already include high resolution digital images, we’ve priced our prints competitively so that it’s an affordable way to get your photos professionally printed.  The process of ordering prints is incredibly simple and your photos are delivered straight to your door!   Your family and friends can also order themselves, having the prints go straight to them,  saving you the hassle of trying to get copies of prints to everyone. 

HOW LONG BEFORE I RECEIVE MY ORDER?

Digital orders are available to download instantly as soon as your gallery is made available to you.  Any prints that you order are processed immediately and generally take around two weeks for delivery.

WHAT IF WE DECIDE TO ORDER MORE IMAGES LATER?

We generally keep your gallery active for several months, so you can log in at any time and order your prints and have them delivered to you.